Cookie Policy

COOKIE POLICY
www.dvngrind.com
Effective Date: 1st December 2024
At DVN GRIND - FZCO ("Company," "we," "us," or "our"), we are committed to respecting your privacy and ensuring transparency about how we use cookies and similar technologies on our website (www.dvngrind.com). This Cookie Policy outlines how we collect, process, and manage cookie-related data in compliance with UAE Federal Personal Data Protection Law (PDPL) and applicable privacy standards.

This Cookie Policy is part of our overall Privacy Policy, and by using our website, you agree to the terms outlined here.
1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, smartphone, tablet) when you visit our website. They are used to enhance your browsing experience, improve functionality, and provide insights into website usage.
Cookies may be:
  • First-party cookies: Set directly by our website.
  • Third-party cookies: Set by external service providers (e.g., analytics or hosting providers).
2. Why Do We Use Cookies?

We use cookies for the following purposes:
  • 2.1 Essential Cookies
These cookies are necessary for our website to function. They enable core features such as:
  • Secure login and authentication.
  • Navigation across the website.
  • Managing service requests and other essential operations.
Without these cookies, our website may not operate effectively.
  • 2.2 Performance and Analytics Cookies
We use performance cookies to collect information about how users interact with our website. This helps us:
  • Measure website performance.
  • Understand usage patterns.
  • Improve user experience.
These cookies collect aggregated and anonymized data, ensuring no individual is directly identifiable.
  • 2.3 Functional Cookies
Functional cookies allow us to remember your preferences, such as:
  • Language selection.
  • Region-specific settings.
  • Customization preferences for a better user experience.
  • 2.4 Advertising and Marketing Cookies
These cookies help us deliver relevant content and advertisements to you, including:
  • Personalized ads based on your interests.
  • Tracking ad performance and engagement.
  • Retargeting visitors who have shown interest in our services.
These cookies are only used with your explicit consent.
3. What Types of Cookies Do We Use?
Type
Essential
Cookies
Performance
Cookies
Functional
Cookies
Marketing
Cookies
Purpose
Necessary for the website’s core functionality and security.
Track user behavior for website analytics and improvements.
Remember user preferences and settings to enhance usability.
Provide personalized ads and track engagement with campaigns.
Examples
Session ID, login
cookies.
Google Analytics
(_ga, _gid).
Language preferences,
region data.
Facebook Pixel,
Google Ads cookies.
Retention Period
Session-based (deleted when you close your browser).
Persistent (e.g., 6
months to 2 years).
Persistent (e.g., 6
months).
Persistent (e.g., 30
days).
4. How We Obtain Consent for Cookies

We use cookies for the following purposes:
  • 4.1 UAE PDPL Requirements
Under the UAE PDPL, we ensure that:
  • Consent is obtained for all non-essential cookies (e.g., analytics, marketing cookies).
  • You are fully informed about the types of cookies we use and their purposes.
  • Consent is explicit and can be withdrawn at any time.
  • 4.2 Cookie Banner
When you visit our website for the first time, a cookie banner will appear, allowing you to:
  • Accept all cookies.
  • Customize your cookie preferences by selecting or deselecting categories.
  • Reject non-essential cookies.
If you do not actively opt-in, we will only use essential cookies to operate the website.
5. Managing Your Cookie Preferences
  • 5.1 Cookie Settings
You can manage your cookie preferences directly on our website by clicking the “Cookie Preferences” link in the footer of the website. This allows you to:
  • Enable or disable specific cookie categories.
  • Update or withdraw your consent at any time.
  • 5.2 Browser Settings
You can also control cookies through your browser settings:
Please note that blocking or deleting cookies may affect your ability to access certain features of our website.
6. Third-Party Cookies
We use third-party services to enhance our website and provide additional functionality. These third-party providers may set their own cookies on your device. Examples include:
  • Google Analytics: Tracks and analyzes website usage and performance.
  • Facebook Pixel: Tracks interactions with our ads and enables retargeting campaigns.
  • Payment Providers: Cookies used by secure payment gateways (e.g., Stripe, PayPal) to process transactions.
These third-party providers operate under their own privacy and cookie policies, and we encourage you to review them.
7. Data Collected Through Cookies
The data we collect through cookies may include:
  • Device Information: Browser type, operating system, IP address.
  • Behavioral Data: Pages viewed, time spent on the website, interaction patterns.
  • Location Data: Region or country based on IP address (used for localization purposes).
All cookie-related data is processed in compliance with the UAE PDPL and, where applicable, anonymized or aggregated to protect your privacy.
8. Data Retention and Security
  • Cookies are retained for varying periods, depending on their type and purpose (as outlined in Section 3).
  • All cookie-related data is stored securely and processed in compliance with the UAE PDPL’s data protection and security requirements.
We implement technical and organizational measures to safeguard your cookie-related data against unauthorized access, disclosure, or misuse.
9. Cross-Border Data Transfers
Some cookies may involve the transfer of your data to servers located outside the UAE. In compliance with UAE PDPL:
  • Cross-border data transfers are only conducted to countries with adequate levels of data protection or based on legally approved contractual safeguards.
  • We ensure that all third-party providers handling cookie data comply with our data protection standards.
10. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in:
  • Applicable laws and regulations (e.g., amendments to UAE PDPL).
  • Our business practices, website features, or the use of new technologies.
When significant updates are made, we will:
  • Notify you via a prominent notice on our website.
  • Update the “Last Updated” date at the top of this policy.
11. Contact Us
If you have questions, concerns, or complaints about this Cookie Policy, or if you wish to exercise your rights under UAE PDPL, please contact us:
  • Company Name: DVN GRIND - FZCO
  • Email: support@dvngrind.com
  • Address: 14292 IFZA DDP Building A1, Silicon Oasis, Dubai, UAE